Delivery and Returns
Delivery costs to UK mainland areas (excluding postcodes HS, KA, KW, ZE, IV, AB, DD, PH, PA, GY, JE, IM, BT, Isle of Wight and Eire) are:
- Orders over £150 - FREE
- Orders under £150 - £12.95
For orders with a delivery address to UK non-mainland delivery areas and postcodes beginning with HS, KA, KW, ZE, IV, AB, DD, PH, PA, GY, JE, IM, BT delivery costs are provided on a per order basis. But please still place your orders as usual and we shall contact you ASAP after recieving your order to confirm the delivery costs and if you are not happy you can cancel the order.
Lead times are estimates of normal delivery. Stock items are usally dispatched within 24 hours Monday to Friday Unless otherwise agreed in writing, delivery of the goods shall take place at the address specified by you as close as possible to the estimated date specified by the Company. If we are not able to deliver the whole of the order at one time due to operational reasons or shortage of stock, we will deliver the order in instalments. We will not charge you extra delivery costs for this. Urgent or dedicated timed deliveries are avalabile at an extra charge if required. For all urgent deliveries please check with us prior to order so we can ensure we can help.
Goods are usually delivered to “goods inwards” or “reception” and always to kerbside / ground floor (unless previously agreed in writing). Further transfer or installation, particularly for large or heavy items, can only be arranged with prior notice (sometimes extra charges apply).
You or your authorised person must be present to receive and sign for delivery. Any failed attempts may result in a return delivery charge and leaving goods without a signature is entirely at your own risk. The Company cannot accept claims for shortage or damage after the goods have been delivered, unless the carrier’s note has been marked as damaged or signed " src="https://www.abis-uk.com/media/wysiwyg/delivery-lorry.png" alt="Abis Delivery Lorry">
Whilst we shall endeavour to deliver your goods to you as quickly as possible, at the very latest delivery will take place within 30 days after the day on which We accept your order (unless stated otherwise for those goods in our website or catalogues).
Please note a number of products we feature cannot be delivered to private addresses please check with us prior to ordering.
Abis Returns Policy
We want you to be entirely happy with your purchases, if within 14 Days of delivery you decide the products are not suitable * please contact us (please do not return goods without contacting Abis first). Goods must be in a resaleable condition and in their original packaging.
If you receive an item which is damaged or not in the condition you were expecting, please contact us ASAP, this ideally needs to be noted at time of the delivery and signed for as damaged with a call/email informing us within 24 hours of delivery.
Unfortunately business transactions will usually incur a 15 - 35% restocking charge depending on the product, and the goods will have to be returned at your expense, unused and wrapped securely in the original packaging.
Please be aware: Only products returned in 'as new condition' can be accepted and it may take up to 14 days for any refund to appear in your bank account (it might be quicker but the banks control this I am afraid).
* Please note: This excludes made-to-order products which we are afraid cannot be returned, if in any doubt, please ask.
We are primarily a Business to Business supplier, for all business transactions The Sale of Goods Act 1979 applies.
The Consumer Protection (Distance Selling) Regulations will also apply if you are purchasing for home use in your own name with delivery to your home address. Should you wish to cancel your order please complete and return our Cancellation form.
Damaged product? Please contact us as soon as possible on 0191 2328384 or email firstname.lastname@example.org and we will get straight onto it. If you can send a picture of the damage as well it would be really helpful and speed up the process.
All products carry a minimum 12 month Warranty, some have up to 10 year warranties.
We will always do what we can to help you even outside of warranty periods, but sometimes we are restricted by the requirements of the factories as to exactly what we can offer. If you need any help please do not hesitate to contact us on 0191 2328384.